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What The Future Of The RPA Looks Like? What To Consider Before You Go For RPAaaS(RPA As A Service)? How To Get Started With RPAaaS?

July 12, 2022

What The Future Of The RPA Looks Like? What To Consider Before You Go For RPAaaS(RPA As A Service)? How To Get Started With RPAaaS?

Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - What The Future Of The RPA Looks Like? What To Consider Before You Go For RPAaaS(RPA As A Service)? How To Get Started With RPAaaS?


Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - What The Future Of The RPA Looks Like?  

What To Consider Before You Go For RPAaaS(RPA As A Service)? How To Get Started With RPAaaS?

“Early RPA vendors offered a full suite of bells and whistles, expecting customers to automate all their processes within their company. But in the wake of the pandemic, the market expressed a bite-sized appetite instead of the whole buffet. This is where RPA as a service (RPAaaS) comes to the forefront. Being a cloud-first resource, it has none of the transition issues that on-premise platforms have, making the service bite-sized, flexible and scalable. With no prohibitive license costs, no infrastructure costs, and no restrictive lock-ins, RPAaaS has become a convenient tool of choice in an enterprise's automation strategy.”

In this Special Bytes episode, our guest Jincy Oommen talks about what the next-gen RPA platform or future of it looks like. Jincy is working as a Solution Consultant at AutomationEdge.

She discusses What To Consider Before You Go For RPAaaS(RPA As A Service) and How To Get Started With RPAaaS? What is the best use case to pilot first for IT service desks?

Don't miss the part where she discusses the three additional things to consider before getting started with RPAaaS, as well as how RPAaaS can take advantage of the shortcomings of RPA.

"In the early days, no one knew how many bot licenses would be required, so early RPA customers bought more licenses than needed. Some firms bought one bot license for one user, while others purchased one for each automated process. Each bot added huge unnecessary charges with its associated license costs. A large part of these bills included unused bots or even bots that go dormant. With no tracking in place, it left the customer holding the baggage of unutilized bots. A quality RPAaaS solution should be able to monitor and track unutilized bots."

"Typically, processes span multiple systems and departments. Choosing an RPA platform that integrates with systems — both current and in the planned future — would expand the scope of the processes that could be automated across the enterprise. The quiet costs of integrations have surprised many an RPA customer. It helps to be mindful of the total cost of ownership (TCO) of the implementation.”

Reference:- https://aitsmcoop.com/article/what-the-future-of-rpa-looks-like/

Learn and Grow, With AITSM Show!!!

Transcript

Jincy Oommen:

Welcome back to the AITSM Show. I am Jincy Oommen and I work as a Solution Consultant with AutomationEdge.

The future is dynamic; your next-gen RPA platform should be too. In today's special bytes episode, we will discuss what the future of the RPA looks like.

It's been roughly five years since RPA happened to be the next best thing to a slice of IT bread. RPA was, to some extent, an IT dream. It was non-invasive as it sat quietly outside our enterprise mission control systems ERPs, HRMS, and mainframes, patiently automating our legacy processes. It asked for nothing more than access to our systems and documents.

Early RPA vendors offered a full suite of bells and whistles, expecting customers to automate all their processes within their company. But in the wake of the pandemic, the market expressed a bite-sized appetite instead of the whole buffet.

This is where RPA as a service (RPAaaS) comes to the forefront. Being a cloud-first resource, it has none of the transition issues that on-premise platforms have, making the service bite-sized, flexible and scalable. With no prohibitive license costs, no infrastructure costs, and no restrictive lock-ins, RPAaaS has become a convenient tool of choice in an enterprise's automation strategy.

A Bot Needs To Do More Than Process

The early RPAaaS services gave away free bots like confetti, as though a bot was all that was required to design an automated process. These early offerings did not appreciate the complexities of building a new business service. A typical business service sits in the center of the enterprise's IT landscape, fetching data from one system and routing data to another. A robust process also needs machine learning to be intelligent and natural language processing to understand specific nuances.

No Process Is An Island

We live in exciting times that are volatile and complex yet filled with excellent technical possibilities. While business leaders do not need to understand the details in the codes and scripts that underlie automation, they do require enough knowledge to make informed decisions that convert to business value. Adopting technology like RPAaaS can help teams experiment and prioritize candidate clusters in the enterprise to automate. Being on the cloud, they can identify processes that, when automated, will lead to the most significant value for their departments and enterprises without committing to infrastructure or operating licenses.

When considering an RPAaaS solution, start small but think big. Focusing on routine, repetitive tasks should always be the first port of call. Since 40% of help desk queries relate to password resets, automating these tasks would be a worthy candidate for a POC (proof of concept). For complex processes, it helps to partner with a company with a track record of helping businesses in your market.

Typically, processes span multiple systems and departments. Choosing an RPA platform that integrates with systems — both current and in the planned future — would expand the scope of the processes that could be automated across the enterprise. An intuitive graphical user interface (GUI) would eliminate the required training. The quiet costs of integrations have surprised many an RPA customer. It helps to be mindful of the total cost of ownership (TCO) of the implementation. Consulting, maintenance, and training are all rolled into an aggregate TCO.

Here are some additional things to consider before getting started with RPAaaS, as well as how RPAaaS can take advantage of the shortcomings of RPA.

Pilot More Processes, Regret Less

Not all processes are equal, and some are easier to automate than others. Experiment with as many pilot candidate processes as possible to increase the chances of identifying opportunities to automate before investing in an RPAaaS solution. The key is to pilot as many processes as possible so that one can "fail & abort" quickly instead of investing months for results. The flexibility afforded by a cloud and the high availability of the internet come together to make this possible.

Scale Automation To Enable A Business That Never Sleeps

The high availability of the internet has allowed a business to be always on, enabling a business that never sleeps. Previously, IT staff would rush to buy servers to achieve the optimum load-balanced service, managing the peaks and valleys of business. IT never got it right. It was like throwing a dart in the dark and missing every time. 

Make sure the RPAaaS offering you are exploring can help users scale automation to meet your business's high availability and changing demands.

No Unused BOT Left Behind

In the early days, no one knew how many bot licenses would be required, so early RPA customers bought more licenses than needed. Some firms bought one bot license for one user, while others purchased one for each automated process. Each bot added huge unnecessary charges with its associated license costs. A large part of these bills included unused bots or even bots that go dormant. With no tracking in place, it left the customer holding the baggage of unutilized bots. A quality RPAaaS solution should be able to monitor and track unutilized bots.

Conclusion

RPAaaS has re-vitalized the RPA market, with more customers willing to take on RPAaaS because of the low-risk nature involved in trying it out in their environments. Consider the tips outlined above when investing in an RPAaaS solution, which can be a great addition to an enterprise's automation strategy.

Thanks a lot for listening. Please let us know what topics we could add here. And give us feedback. And if you have loved it. Please share it generously.

Thanks again. Bye-bye.

Jincy Oommen Profile Photo

Jincy Oommen

Solution Consultant at AutomationEdge

Expertise in Client Handling, Tender Submissions, Tender Writing, Public Speaking, Market Research Project Management, and Management Information Systems (MIS). Strong engineering professional with a Bachelor's degree focused in Electrical, Electronics and Communications Engineering from Savitribai Phule Pune University.