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High-Velocity IT - A Fad or The Future? Why DevOps Alone Is Not Enough? Why Culture Is Important? How To Achieve the Holistic High-Velocity IT?

July 19, 2022

High-Velocity IT - A Fad or The Future? Why DevOps Alone Is Not Enough? Why Culture Is Important? How To Achieve the Holistic High-Velocity IT?

Special Bytes With Rachna Barsagade, Director at DxSherpa Technologies - High-Velocity IT - A Fad or The Future?

Why DevOps Alone Is Not Enough? Why Culture Is Important? How To Achieve the Holistic High-Velocity IT?


Special Bytes With Rachna Barsagade, Director at DxSherpa Technologies - High-Velocity IT - A Fad or The Future?

“While software delivery has adopted an agile mindset, the operations side has not. What is the point of developing applications quickly and efficiently if software support & operations are not equally quick? We are only as good as the weakest link. A central integration platform with an architecture that comes with ready plug-ins to the ever-growing landscape of tools across the enterprise is necessary for the next-gen enterprise. IT will need to step up its game from delivering digital engagement applications to providing stable operations with 24/7 availability.”

In this Special Bytes episode, our guest Rachna Barsagade talks about High-Velocity IT and raises a question – Whether It Is a Fad or The Promising Future? Rachna is working as a Director at DxSherpa Technologies.

She discusses Why DevOps Alone Is Not Enough? Why Culture Is Important?

Don't miss the part where she discusses four essential best practices to achieve the holistic High-Velocity IT.

“Raise your hands if you know of a DevOps team waiting for their Dockers and Kubernetes container requests to be fulfilled or fidgeting their thumbs before their virtual machines arrive. Software installations and access provisioning should be the first port of call for automation. Even after software goes to production, linking to ticketing systems and deploying diagnostic script bots to achieve an end-to-end incident resolution are just some of the ways DevOps teams can self-serve”

"If you are a developer, how often have you had to wait for an urgent software install, thanks to the long queue of requests ahead of you? Why does one have to wait for approval? Why can’t employees be trusted to make reasonable requests? This is the new culture that high-velocity IT organizations need to lean into.”

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Transcript

Rachna Barsagade:  Hello. Welcome back to the AITSM Show. I'm Rachna Barsagade, and I work as Director at DxSherpa Technologies. In today's special bytes episode, we will discuss high velocity IT. So the question is, Is it a fad or the future?

If the pandemic has taught organizations anything, it has been to quickly pivot to the changing demands of customers, opportunities, and regulations. High-velocity IT allows for significant business enablement where time to market and time to change is critical. IT and business used to be wholly separate entities and behaved as such. With the advancement of digital technologies, IT is getting increasingly decentralized, being embedded into the lines of business along with RPA. Automation has emerged as a unifying channel that can be used effectively to fast-track the product life cycle.

Change is the firing shot, and culture is the spoilsport.

Our mobile apps ping us so many times a day. This is the soundtrack of change, one in which we launch a minimum viable product, followed by subsequent incremental updates — some even daily. While the DevOps groups behind these products sit firmly in the agile driver’s seat, the ITOps and IT support areas remain set in their old waterfall ways.

If you are a developer, how often have you had to wait for an urgent software install, thanks to the long queue of requests ahead of you? Why does one have to wait for approval? Why can’t employees be trusted to make reasonable requests? This is the new culture that high-velocity IT organizations need to lean into.

DevOps and testing are not in touch.

In a typical environment, a developer and a few colleagues push code to the repository. After validating and merging the code into the core, we ship it to test. We report bugs in a separate Jira-like system. We then sent each bug back to the DevOps team to be fixed and closed in a GitHub-like development environment.

DevOps is looking for a responsive partner in IT(SM).

Raise your hands if you know of a DevOps team waiting for their Dockers and Kubernetes container requests to be fulfilled or fidgeting their thumbs before their virtual machines arrive. Software installations and access provisioning should be the first port of call for automation. Even after software goes to production, linking to ticketing systems and deploying diagnostic script bots to achieve an end-to-end incident resolution are just some of the ways DevOps teams can self-serve.

State-of-the-art ML-based systems can automatically identify hotspots of high-volume incidents in an enterprise’s particular environment. The entire cycle from ideation to production can be fast-tracked to high velocity through the automation of service management using a combination of chatbots, Virtual Service Agents, email bots, and auto-ticket classifications.

A few best practices to achieve holistic high-velocity IT.

  • Treating developers as customers.Providing an operations service catalog that lists the operational support services to support the application solutions for the business can simplify complexity for developers subscribing to services.
  • Simplifying change management.Standardizing and automating as many changes as possible would greatly simplify change management. Routine software updates can be standardized, and risk-prone areas can be provided with detailed risk analysis. Low-risk areas could go for a straight-through implementation and be made auditable, allowing for the reversible automation of implementation tasks.
  • End-to-end automation should be the preferred goal.To eliminate errors and introduce agility in delivery, zero-touch automation with minimum human intervention should be advocated wherever possible. For manual steps like shipping hardware devices to users, partial automation will be unavoidable. Automated incident diagnosis remains a powerful way of reducing the meantime to recovery. Based on our experience, we’ve found that automated monitoring and event response can allow up to a 50% reduction in the time spent by Network & Security Operations teams. Auto-filling requests before approval — and the subsequent reversal if not approved — can speed up the fulfillment of requests.
  • Centralized knowledge.Omnichannel access can facilitate faster learning and better decisions as a team. Consider integrating technologies that make it easy to create, share and collaborate, as they could improve collective outcomes. AI/ML/process mining-based analytics can help detect process bottlenecks and identify waste. Creating high-value incremental improvement initiatives can also be a preferred method.

Not everyone needs to be on high-velocity IT.

While high-velocity IT initiatives currently focus on speeding up product life cycles, those that affect customers and partners are not far behind. 

Systems in the enterprise that house systems of record change less frequently. Modules such as finance, procurement, or production do not need to be part of high-velocity IT initiatives for now.

A time of reckoning for IT.

While software delivery has adopted an agile mindset, the operations side has not. What is the point of developing applications quickly and efficiently if software support & operations are not equally quick? We are only as good as the weakest link. A central integration platform with an architecture that comes with ready plug-ins to the ever-growing landscape of tools across the enterprise is necessary for the next-gen enterprise.

IT will need to step up its game from delivering digital engagement applications to providing stable operations with 24/7 availability.

Thanks a lot for listening. I hope it has added value to your goal of improving customer experiences in your IT initiatives. Please give us feedback and let us know what more topics we could add here. If you have loved it, please share it generously. Thanks again. Bye.

Source: https://aitsmcoop.com/article/high-velocity-it-a-fad-or-the-future/

Rachna Barsagade Profile Photo

Rachna Barsagade

Director at DxSherpa Technologies

Strategically Managing business activities of an Organization to ensure the business success. Accountable to manage the Company Revenue Targets and cost contribution throughout the year. Experience in Business Operations, Transition, Delivery and Sales with a demonstrated history of working in the information technology and services industry. Strong professional management skills in Oracle Technologies, BI and Saas platform like ServiceNow. Worked directly with BMC and managed 40+ people team for Remedy product support. Excellent Requirements Gathering and Analysis skills. Showcased best capabilities to manage different verticals in an organization with a team size of more than 300+ Employees.