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Claire Agutter

Director at Scopism & ITSM Zone

I am a service management trainer, consultant and author. In 2017, 18 and 19 I was recognised as an HDI Top 25 Thought Leader and nominated as one of Computer Weekly's top 50 Women in Tech. I host the popular ITSM Crowd hangouts, and I'm the Chief Architect for VeriSM.

At ITSM Zone, our mission is to provide amazing eLearning to help you build the skills for your digital transformation, including ITIL, DevOps, BRM, SIAM, VeriSM and more. At Scopism, we support you with high quality content including the SIAM Foundation and Professional BoKs.

September 27, 2022

Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM

Special Interview With Claire Agutter (@ClaireAgutter) Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM How Does ITIL Fit Into SIAM? How To Get Ahead With ITSM? Whether ITIL, COBIT, or VeriSM right for the organization and professionals? Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. In this part, she takes a deep dive the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience. In the concluding part (upcoming), she will explain the state of AI, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech.

Thought Leader Corner Consultant Perspective Software Provider Perspective

September 20, 2022

Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer

Special Interview With Claire Agutter (@ClaireAgutter) Everything About Service Integration And Management (SIAM) - Part 2 of 4 Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. In this part, she takes a deep dive into the SIAM model layer by layer (especially service integrator), people dynamics and challenges, and selecting big bang or phased approach. How Do We Go About Implementing SIAM? What Is The Role Of Integration & Automation?

Thought Leader Corner Consultant Perspective Developer & Architect Perspective Software Provider Perspective

September 13, 2022

Everything About Service Integration And Management (SIAM) - Part 1 of 4

Special Interview With Claire Agutter (@ClaireAgutter) Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. She put forth compelling reasons and the business impact of implementing the SIAM way. What is SIAM? What are its benefits? How Can We Build A Culture Of Responsibility & Accountability?

Thought Leader Corner Consultant Perspective Software Provider Perspective