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Beena Dhage

Service Management Delivery Head, Remedy Force/SalesForce Practice at Vyom Labs

Over 18+ years in the field of IT focused on implementing, managing, and supporting Salesforce CRM and ITIL based ITSM applications.
Managing Salesforce and BMC Remedyforce projects.
Project Management and Best Practices for Salesforce CRM implementations
Providing customers the perfect blend of process consulting with technical expertise of Salesforce applications.

Salesforce.com Certified Force.com Developer
BMC Remedyforce Services Delivery expertise
ITIL v3 Expert

Specialties: CRM, ITSM, ITIL Expert, Consulting and Implementation of various Service Management applications
Salesforce CRM
BMC Remedyforce and BMC Remedy ITSM
ITIL Consultancy & Training
Siebel 7.7 Core Consultant Certified
ISTQB Advanced Functional Tester

July 05, 2022

What The Future Of The Service Desk Looks Like? - How Automation Can Help An Overwhelmed Service Desk? How To Create Delightful Employee & Customer Experiences(DECx)?

Special Bytes By Beena Dhage, Service Management Delivery Head at Vyom Labs- What The Future Of The Service Desk Looks Like?  How Automation Can Help An Overwhelmed Service Desk? How To Create Delightful Employee & Customer Experiences(DECx)?

Thought Leader Corner Consultant Perspective