Episodes
September 27, 2022
Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM
Special Interview With Claire Agutter (@ClaireAgutter) Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM How Does ITIL Fit Into SIAM? How To Get Ahead With ITSM? Whether ITIL, COBIT, or VeriSM right for the organization and professionals? Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. In this part, she takes a deep dive the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience. In the concluding part (upcoming), she will explain the state of AI, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech.
Thought Leader Corner Consultant Perspective Software Provider Perspective
September 20, 2022
Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer
Special Interview With Claire Agutter (@ClaireAgutter) Everything About Service Integration And Management (SIAM) - Part 2 of 4 Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. In this part, she takes a deep dive into the SIAM model layer by layer (especially service integrator), people dynamics and challenges, and selecting big bang or phased approach. How Do We Go About Implementing SIAM? What Is The Role Of Integration & Automation?
Thought Leader Corner Consultant Perspective Developer & Architect Perspective Software Provider Perspective
September 13, 2022
Everything About Service Integration And Management (SIAM) - Part 1 of 4
Special Interview With Claire Agutter (@ClaireAgutter) Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. She put forth compelling reasons and the business impact of implementing the SIAM way. What is SIAM? What are its benefits? How Can We Build A Culture Of Responsibility & Accountability?
Thought Leader Corner Consultant Perspective Software Provider Perspective
September 01, 2022
Two-Minute Recipe for Successful IT Process Automation
Special Bytes By Juzer Saifee, Account Manager, IT Solutions at Vyom Labs. - Two-Minute Recipe for Successful IT Process Automation 5 Questions to Ask Before You Begin and 3 Key Factors To Implement An Automation Initiative
Consultant Perspective Developer & Architect Perspective
August 23, 2022
How Did My Grandmother Teach Me ITIL? ITIL: 7 Guiding Principles De-mystified
Special Bytes By Ivor Macfarlane, Seasoned ITSM Specialist. How Did My Grandmother Teach Me ITIL? 7 Guiding Principles De-mystified and More. (DevOps, Agile, Microservices and Technical Debt...)
Thought Leader Corner Consultant Perspective
August 18, 2022
Everything You Need To Know About Virtual Support Agents (VSAs) - 3 Key Factors Which Can Make Or Break It
Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - Everything You Need To Know About Virtual Support Agents (VSAs) 3 Key Factors Which Can Make Or Break It. Why General Purpose AI May Not Be The Answer?
Consultant Perspective Developer & Architect Perspective Software Provider Perspective
August 10, 2022
The Secrets Of Customer Success & Happiness (Part-2) - Five Key Factors For A Successful Front-End Experience With Chatbot
Special Bytes By Dr. Amruta Hiwarkar, Customer Success Manager The Secrets Of Customer Success & Happiness (Part-2) - Five Key Factors For A Successful Front-End Experience With Chatbot
Consultant Perspective Developer & Architect Perspective
August 02, 2022
The Secrets Of Success in RPA Initiatives (Part-1) - 7 Key Metrics To Measure & Improve RPA Initiatives - How To Measure ROI, Delightful Employee & Customer Experiences (DECx)?
Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - The Secrets Of Success in RPA Initiatives (Part-1) 7 Key Metrics To Measure & Improve RPA Initiatives - How To Measure ROI, Delightful Employee & Customer Experiences (DECx)?
Consultant Perspective Developer & Architect Perspective
July 25, 2022
Five Sureshot Use Cases For Conversational IT - How To Get Started Fast With Conversational IT? How To Create Delightful Employee & Customer Experiences(DECx)?
Special Bytes With Varada Bhanage, Solution Sales Manager at Vyom Labs - Five Sureshot Use Cases For Conversational IT - How To Get Started Fast With Conversational IT? How To Create Delightful Employee & Customer Experiences(DECx)?
Consultant Perspective Developer & Architect Perspective
July 19, 2022
High-Velocity IT - A Fad or The Future? Why DevOps Alone Is Not Enough? Why Culture Is Important? How To Achieve the Holistic High-Velocity IT?
Special Bytes With Rachna Barsagade, Director at DxSherpa Technologies - High-Velocity IT - A Fad or The Future? Why DevOps Alone Is Not Enough? Why Culture Is Important? How To Achieve the Holistic High-Velocity IT?
Thought Leader Corner Consultant Perspective Developer & Architect Perspective
July 12, 2022
What The Future Of The RPA Looks Like? What To Consider Before You Go For RPAaaS(RPA As A Service)? How To Get Started With RPAaaS?
Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - What The Future Of The RPA Looks Like? What To Consider Before You Go For RPAaaS(RPA As A Service)? How To Get Started With RPAaaS?
Thought Leader Corner Consultant Perspective Developer & Architect Perspective
July 05, 2022
What The Future Of The Service Desk Looks Like? - How Automation Can Help An Overwhelmed Service Desk? How To Create Delightful Employee & Customer Experiences(DECx)?
Special Bytes By Beena Dhage, Service Management Delivery Head at Vyom Labs- What The Future Of The Service Desk Looks Like? How Automation Can Help An Overwhelmed Service Desk? How To Create Delightful Employee & Customer Experiences(DECx)?
Thought Leader Corner Consultant Perspective
June 27, 2022
The Secrets Of Customer Success & Happiness (Part-1) - 7 Important Metrics To Measure & Improve Customer Happiness
Special Bytes By Dr. Amruta Hiwarkar, Customer Success Manager The Secrets Of Customer Success & Happiness (Part-1) 7 Important Metrics To Measure & Improve Customer Happiness
Thought Leader Corner Consultant Perspective
June 14, 2022
A Productive Rant About Automation (Part-2) - Are AIOps & Automation CoE Mature Enough?
A Productive Rant About Automation (Part-2) - Are AIOps & Automation CoE Mature Enough? The Biggest Hurdle To Automation and How To Face It?
Thought Leader Corner Consultant Perspective
June 14, 2022
A Productive Rant About Automation (Part-1) - The Biggest Challenges in IT Infra Automation
A Productive Rant About Automation (Part-1) - The Biggest Challenges in IT Infra Automation. How Conversational IT & Automation Can Help in Faster Resolutions?
Thought Leader Corner Consultant Perspective
May 31, 2022
AITSM - What No One Is Talking About (Part-2) - An Elephant In The Room
AITSM - What No One Is Talking About (Part-2) An Elephant In The Room How to measure health, and achieve faster remediation via AI & Automation effectively? Special Interview With Neethi Upadhya, Associate Director, ServiceNow Practice at IBM
Thought Leader Corner
May 31, 2022
AITSM - What No One Is Talking About (Part-1) - An Elephant In The Room
AITSM - What No One Is Talking About (Part-1) An Elephant In The Room How to manage that and use automation effectively? Special Interview With Neethi Upadhya, Associate Director, ServiceNow Practice at IBM
Thought Leader Corner
May 23, 2022
4 Key Integrations Required For IT Process Automation - The Most Important Features To Decide Your Hyper automation Tool
Special Bytes By Seema Kothari 4 Key Integrations Required For IT Process Automation. The Most Important Features To Decide Your Hyper-Automation Platform
Consultant Perspective Developer & Architect Perspective
May 16, 2022
How To Solve Your IT Problems Effectively (Part-3) - Using Lateral Thinking
Learn and Grow - AITSM Show Featured Special Bytes with Anand Tambey How To Solve Your IT Problems Effectively (Part-3) - Using Lateral Thinking
Thought Leader Corner Consultant Perspective
May 06, 2022
How To Solve Your IT Problems Effectively (Part-2) - Using Flipping it Upside-Down
How To Solve Your IT Problems Effectively (Part-2) - Using Flipping it Upside-Down
Consultant Perspective
April 28, 2022
How To Solve Your IT Problems Effectively (Part-1) - Using Kepner-Tregoe Problem Analysis(KTPA)
AITSM Show - Special Bytes - How To Solve Your IT Problems Effectively (Part-1) Using Kepner-Tregoe Problem Analysis(KTPA)
Consultant Perspective
April 12, 2022
About AITSM Show & AITSM Community - Trailer
About AITSM Show and AITSM Co-Op (Origin Story & Why We Exist) - A podcast and community for those who ♥️ AITSM (ITSM, ITIL, AI, and Automation for ITSM) and looking forward to growth in this exciting area.
April 05, 2022
The Evolution Of AITSM (Part-2) - How Has Technology/Career Progressed & What Didn't Change? A Wish & A Model That Can Change The Game Forever.
AITSM Show - Episode 6 - Special Interview With Greg Specht The Evolution Of AITSM (Part-2) How has technology/Career progressed & What Didn't Change? A Wish & A Model That Can Change The Game Forever.
Thought Leader Corner
April 05, 2022
The Evolution Of AITSM (Part-1) - How has technology progressed & What Changed? An Interesting Problem & My Toolkit To Resolve Anything?
AITSM Show - Episode 5 - Special Interview With Greg Specht The Evolution Of AITSM(Part-1) How has technology progressed & What Changed? An Interesting Problem & My Toolkit To Resolve Anything?
Thought Leader Corner Consultant Perspective