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Thought Leader Corner Episodes

September 27, 2022

Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM

Special Interview With Claire Agutter (@ClaireAgutter) Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM How Does ITIL Fit Into SIAM? How To Get Ahead With ITSM? Whether ITIL, COBIT, or VeriSM right for the organization and professionals? Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. In this part, she takes a deep dive the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience. In the concluding part (upcoming), she will explain the state of AI, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech.

Thought Leader Corner Consultant Perspective Software Provider Perspective

September 20, 2022

Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer

Special Interview With Claire Agutter (@ClaireAgutter) Everything About Service Integration And Management (SIAM) - Part 2 of 4 Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. In this part, she takes a deep dive into the SIAM model layer by layer (especially service integrator), people dynamics and challenges, and selecting big bang or phased approach. How Do We Go About Implementing SIAM? What Is The Role Of Integration & Automation?

Thought Leader Corner Consultant Perspective Developer & Architect Perspective Software Provider Perspective

September 13, 2022

Everything About Service Integration And Management (SIAM) - Part 1 of 4

Special Interview With Claire Agutter (@ClaireAgutter) Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. She put forth compelling reasons and the business impact of implementing the SIAM way. What is SIAM? What are its benefits? How Can We Build A Culture Of Responsibility & Accountability?

Thought Leader Corner Consultant Perspective Software Provider Perspective

August 23, 2022

How Did My Grandmother Teach Me ITIL? ITIL: 7 Guiding Principles De-mystified

Special Bytes By Ivor Macfarlane, Seasoned ITSM Specialist. How Did My Grandmother Teach Me ITIL?  7 Guiding Principles De-mystified and More. (DevOps, Agile, Microservices and Technical Debt...)

Thought Leader Corner Consultant Perspective

July 19, 2022

High-Velocity IT - A Fad or The Future? Why DevOps Alone Is Not Enough? Why Culture Is Important? How To Achieve the Holistic High-Velocity IT?

Special Bytes With Rachna Barsagade, Director at DxSherpa Technologies - High-Velocity IT - A Fad or The Future? Why DevOps Alone Is Not Enough? Why Culture Is Important? How To Achieve the Holistic High-Velocity IT?

Thought Leader Corner Consultant Perspective Developer & Architect Perspective

July 12, 2022

What The Future Of The RPA Looks Like? What To Consider Before You Go For RPAaaS(RPA As A Service)? How To Get Started With RPAaaS?

Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - What The Future Of The RPA Looks Like? What To Consider Before You Go For RPAaaS(RPA As A Service)? How To Get Started With RPAaaS?

Thought Leader Corner Consultant Perspective Developer & Architect Perspective

July 05, 2022

What The Future Of The Service Desk Looks Like? - How Automation Can Help An Overwhelmed Service Desk? How To Create Delightful Employee & Customer Experiences(DECx)?

Special Bytes By Beena Dhage, Service Management Delivery Head at Vyom Labs- What The Future Of The Service Desk Looks Like?  How Automation Can Help An Overwhelmed Service Desk? How To Create Delightful Employee & Customer Experiences(DECx)?

Thought Leader Corner Consultant Perspective

June 27, 2022

The Secrets Of Customer Success & Happiness (Part-1) - 7 Important Metrics To Measure & Improve Customer Happiness

Special Bytes By Dr. Amruta Hiwarkar, Customer Success Manager The Secrets Of Customer Success & Happiness (Part-1)  7 Important Metrics To Measure & Improve Customer Happiness

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June 14, 2022

A Productive Rant About Automation (Part-2) - Are AIOps & Automation CoE Mature Enough?

A Productive Rant About Automation (Part-2) - Are AIOps & Automation CoE Mature Enough? The Biggest Hurdle To Automation and How To Face It?

Thought Leader Corner Consultant Perspective

June 14, 2022

A Productive Rant About Automation (Part-1) - The Biggest Challenges in IT Infra Automation

A Productive Rant About Automation (Part-1) - The Biggest Challenges in IT Infra Automation. How Conversational IT & Automation Can Help in Faster Resolutions?

Thought Leader Corner Consultant Perspective

May 31, 2022

AITSM - What No One Is Talking About (Part-2) - An Elephant In The Room

AITSM - What No One Is Talking About (Part-2)  An Elephant In The Room How to measure health, and achieve faster remediation via AI & Automation effectively? Special Interview With Neethi Upadhya, Associate Director, ServiceNow Practice at IBM

Thought Leader Corner

May 31, 2022

AITSM - What No One Is Talking About (Part-1) - An Elephant In The Room

AITSM - What No One Is Talking About (Part-1)  An Elephant In The Room How to manage that and use automation effectively? Special Interview With Neethi Upadhya, Associate Director, ServiceNow Practice at IBM

Thought Leader Corner

May 16, 2022

How To Solve Your IT Problems Effectively (Part-3) - Using Lateral Thinking

Learn and Grow - AITSM Show  Featured Special Bytes with Anand Tambey  How To Solve Your IT Problems Effectively (Part-3) - Using Lateral Thinking

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April 05, 2022

The Evolution Of AITSM (Part-2) - How Has Technology/Career Progressed & What Didn't Change? A Wish & A Model That Can Change The Game Forever.

AITSM Show - Episode 6 - Special Interview With Greg Specht The Evolution Of AITSM (Part-2)  How has technology/Career progressed & What Didn't Change? A Wish & A Model That Can Change The Game Forever.

Thought Leader Corner

April 05, 2022

The Evolution Of AITSM (Part-1) - How has technology progressed & What Changed? An Interesting Problem & My Toolkit To Resolve Anything?

AITSM Show - Episode 5 - Special Interview With Greg Specht The Evolution Of AITSM(Part-1)  How has technology progressed & What Changed? An Interesting Problem & My Toolkit To Resolve Anything?

Thought Leader Corner Consultant Perspective