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Software Provider Perspective Episodes

Software Provider Perspective

September 27, 2022

Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM

Special Interview With Claire Agutter (@ClaireAgutter) Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM How Does ITIL Fit Into SIAM? How To Get Ahead With ITSM? Whether ITIL, COBIT, or VeriSM right for the organization and professionals? Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. In this part, she takes a deep dive the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience. In the concluding part (upcoming), she will explain the state of AI, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech.

Thought Leader Corner Consultant Perspective Software Provider Perspective

September 20, 2022

Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer

Special Interview With Claire Agutter (@ClaireAgutter) Everything About Service Integration And Management (SIAM) - Part 2 of 4 Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. In this part, she takes a deep dive into the SIAM model layer by layer (especially service integrator), people dynamics and challenges, and selecting big bang or phased approach. How Do We Go About Implementing SIAM? What Is The Role Of Integration & Automation?

Thought Leader Corner Consultant Perspective Developer & Architect Perspective Software Provider Perspective

September 13, 2022

Everything About Service Integration And Management (SIAM) - Part 1 of 4

Special Interview With Claire Agutter (@ClaireAgutter) Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. She put forth compelling reasons and the business impact of implementing the SIAM way. What is SIAM? What are its benefits? How Can We Build A Culture Of Responsibility & Accountability?

Thought Leader Corner Consultant Perspective Software Provider Perspective

August 18, 2022

Everything You Need To Know About Virtual Support Agents (VSAs) - 3 Key Factors Which Can Make Or Break It

Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - Everything You Need To Know About Virtual Support Agents (VSAs) 3 Key Factors Which Can Make Or Break It. Why General Purpose AI May Not Be The Answer?

Consultant Perspective Developer & Architect Perspective Software Provider Perspective