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Consultant Perspective Episodes

September 27, 2022

Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM

Special Interview With Claire Agutter (@ClaireAgutter) Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM How Does ITIL Fit Into SIAM? How To Get Ahead With ITSM? Whether ITIL, COBIT, or VeriSM right for the organization and professionals? Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. In this part, she takes a deep dive the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience. In the concluding part (upcoming), she will explain the state of AI, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech.

Thought Leader Corner Consultant Perspective Software Provider Perspective

September 20, 2022

Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer

Special Interview With Claire Agutter (@ClaireAgutter) Everything About Service Integration And Management (SIAM) - Part 2 of 4 Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. In this part, she takes a deep dive into the SIAM model layer by layer (especially service integrator), people dynamics and challenges, and selecting big bang or phased approach. How Do We Go About Implementing SIAM? What Is The Role Of Integration & Automation?

Thought Leader Corner Consultant Perspective Developer & Architect Perspective Software Provider Perspective

September 13, 2022

Everything About Service Integration And Management (SIAM) - Part 1 of 4

Special Interview With Claire Agutter (@ClaireAgutter) Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. She put forth compelling reasons and the business impact of implementing the SIAM way. What is SIAM? What are its benefits? How Can We Build A Culture Of Responsibility & Accountability?

Thought Leader Corner Consultant Perspective Software Provider Perspective

September 01, 2022

Two-Minute Recipe for Successful IT Process Automation

Special Bytes By Juzer Saifee, Account Manager, IT Solutions at Vyom Labs. - Two-Minute Recipe for Successful IT Process Automation  5 Questions to Ask Before You Begin and 3 Key Factors To Implement An Automation Initiative

Consultant Perspective Developer & Architect Perspective

August 23, 2022

How Did My Grandmother Teach Me ITIL? ITIL: 7 Guiding Principles De-mystified

Special Bytes By Ivor Macfarlane, Seasoned ITSM Specialist. How Did My Grandmother Teach Me ITIL?  7 Guiding Principles De-mystified and More. (DevOps, Agile, Microservices and Technical Debt...)

Thought Leader Corner Consultant Perspective

August 18, 2022

Everything You Need To Know About Virtual Support Agents (VSAs) - 3 Key Factors Which Can Make Or Break It

Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - Everything You Need To Know About Virtual Support Agents (VSAs) 3 Key Factors Which Can Make Or Break It. Why General Purpose AI May Not Be The Answer?

Consultant Perspective Developer & Architect Perspective Software Provider Perspective

August 10, 2022

The Secrets Of Customer Success & Happiness (Part-2) - Five Key Factors For A Successful Front-End Experience With Chatbot

Special Bytes By Dr. Amruta Hiwarkar, Customer Success Manager The Secrets Of Customer Success & Happiness (Part-2) - Five Key Factors For A Successful Front-End Experience With Chatbot

Consultant Perspective Developer & Architect Perspective

August 02, 2022

The Secrets Of Success in RPA Initiatives (Part-1) - 7 Key Metrics To Measure & Improve RPA Initiatives - How To Measure ROI, Delightful Employee & Customer Experiences (DECx)?

Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - The Secrets Of Success in RPA Initiatives (Part-1)  7 Key Metrics To Measure & Improve RPA Initiatives - How To Measure ROI, Delightful Employee & Customer Experiences (DECx)?

Consultant Perspective Developer & Architect Perspective

July 25, 2022

Five Sureshot Use Cases For Conversational IT - How To Get Started Fast With Conversational IT? How To Create Delightful Employee & Customer Experiences(DECx)?

Special Bytes With Varada Bhanage, Solution Sales Manager at Vyom Labs - Five Sureshot Use Cases For Conversational IT - How To Get Started Fast With Conversational IT? How To Create Delightful Employee & Customer Experiences(DECx)?

Consultant Perspective Developer & Architect Perspective

July 19, 2022

High-Velocity IT - A Fad or The Future? Why DevOps Alone Is Not Enough? Why Culture Is Important? How To Achieve the Holistic High-Velocity IT?

Special Bytes With Rachna Barsagade, Director at DxSherpa Technologies - High-Velocity IT - A Fad or The Future? Why DevOps Alone Is Not Enough? Why Culture Is Important? How To Achieve the Holistic High-Velocity IT?

Thought Leader Corner Consultant Perspective Developer & Architect Perspective

July 12, 2022

What The Future Of The RPA Looks Like? What To Consider Before You Go For RPAaaS(RPA As A Service)? How To Get Started With RPAaaS?

Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - What The Future Of The RPA Looks Like? What To Consider Before You Go For RPAaaS(RPA As A Service)? How To Get Started With RPAaaS?

Thought Leader Corner Consultant Perspective Developer & Architect Perspective

July 05, 2022

What The Future Of The Service Desk Looks Like? - How Automation Can Help An Overwhelmed Service Desk? How To Create Delightful Employee & Customer Experiences(DECx)?

Special Bytes By Beena Dhage, Service Management Delivery Head at Vyom Labs- What The Future Of The Service Desk Looks Like?  How Automation Can Help An Overwhelmed Service Desk? How To Create Delightful Employee & Customer Experiences(DECx)?

Thought Leader Corner Consultant Perspective

June 27, 2022

The Secrets Of Customer Success & Happiness (Part-1) - 7 Important Metrics To Measure & Improve Customer Happiness

Special Bytes By Dr. Amruta Hiwarkar, Customer Success Manager The Secrets Of Customer Success & Happiness (Part-1)  7 Important Metrics To Measure & Improve Customer Happiness

Thought Leader Corner Consultant Perspective

June 14, 2022

A Productive Rant About Automation (Part-2) - Are AIOps & Automation CoE Mature Enough?

A Productive Rant About Automation (Part-2) - Are AIOps & Automation CoE Mature Enough? The Biggest Hurdle To Automation and How To Face It?

Thought Leader Corner Consultant Perspective

June 14, 2022

A Productive Rant About Automation (Part-1) - The Biggest Challenges in IT Infra Automation

A Productive Rant About Automation (Part-1) - The Biggest Challenges in IT Infra Automation. How Conversational IT & Automation Can Help in Faster Resolutions?

Thought Leader Corner Consultant Perspective