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AITSM Show

AITSM Show

A podcast for those who ♥️ AITSM (ITSM, ITIL, AI, and Automation for ITSM) and looking forward to growth in this exciting area. Join a thriving community of AITSM Pros here: https://AITSMCoOp.com

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According to Gartner, AITSM covers all the efforts needed to introduce AI and automation into an IT organization. AITSM is ITSM-driven by intelligent automation to assist with tasks, requests, and actions at the IT service desk.

Recent Episodes

Thought Leader Corner Consultant Perspective Software Provider Perspective

Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM

Sept. 27, 2022

Special Interview With Claire Agutter (@ClaireAgutter) Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM How Does ITIL Fit Into SIAM? How…

Thought Leader Corner Consultant Perspective Developer & Architect Perspective Software Provider Perspective

Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer

Sept. 20, 2022

Special Interview With Claire Agutter (@ClaireAgutter) Everything About Service Integration And Management (SIAM) - Part 2 of 4 Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experie…

Thought Leader Corner Consultant Perspective Software Provider Perspective

Everything About Service Integration And Management (SIAM) - Part 1 of 4

Sept. 13, 2022

Special Interview With Claire Agutter (@ClaireAgutter) Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM. She put forth compelling reasons and the business impact of …

Consultant Perspective Developer & Architect Perspective

Two-Minute Recipe for Successful IT Process Automation

Sept. 1, 2022

Special Bytes By Juzer Saifee, Account Manager, IT Solutions at Vyom Labs. - Two-Minute Recipe for Successful IT Process Automation  5 Questions to Ask Before You Begin and 3 Key Factors To Implement An Automation Initiat…

Guest: Juzer Saifee
Thought Leader Corner Consultant Perspective

How Did My Grandmother Teach Me ITIL? ITIL: 7 Guiding Principles De-mystified

Aug. 23, 2022

Special Bytes By Ivor Macfarlane, Seasoned ITSM Specialist. How Did My Grandmother Teach Me ITIL?  7 Guiding Principles De-mystified and More. (DevOps, Agile, Microservices and Technical Debt...)

Consultant Perspective Developer & Architect Perspective Software Provider Perspective

Everything You Need To Know About Virtual Support Agents (VSAs) - 3 Key Factors Which Can Make Or Break It

Aug. 18, 2022

Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - Everything You Need To Know About Virtual Support Agents (VSAs) 3 Key Factors Which Can Make Or Break It. Why General Purpose AI May Not Be The Answer?

Guest: Jincy Oommen

About the Hosts

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Anand Tambey

Community Head | Podcast Host | Product Growth

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Uday Birajdar

CEO & Co-Founder

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Prasad Patwa

Director & Co-Founder

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Yogesh Ketkar

CTO & Co-Founder